Kien Nguyen

With 5+ years of experience in solution architecture, project management, and IT leadership, I have a proven track record of successfully delivering complex projects for clients across various industries, including hospitality, retail, and technology. I am passionate about leveraging technology to solve real-world problems and create value for businesses.

Experience

Solution Architect

Nova Service GroupOct/2023 to Jan/2026
Key Responsibilities
- Design secure, reliable, and scalable AWS architectures that help businesses transition from outdated on-premise/ in-house technology to cutting-edge cloud models.
- Lead CI/CD to automate builds and deployments, and use appropriate tools to maintain infrastructure-as-code.
- Identify root causes and solutions to detect data processing errors and resolve issues, ensuring systems meet uptime availability targets.
Key Achievements
- Reduced overall expenses of Loyalty Application by 30%+ through designing highly available, cost-effective, and fault-tolerant systems using auto-scaling and elastic load balancing.
- As a PM, led the successful 14-month delivery of the Autograph Legacy Mekong to Marriott International, meeting all critical milestones and 25% cost savings on infrastructure procurement while maintaining quality standards.
Cloud Solution Architect

CMC GlobalMar/2023 to Jun/2023
Key Responsibilities
- Designed high-availability, cloud-native architectures on AWS for enterprise clients
- Led cloud readiness assessments and migration planning engagements
- Authored solution design documents and technical presales proposals
Key Achievements
- Architected multi-AZ systems achieving 99.95% uptime SLA
- Cut client infrastructure costs by 28% via right-sizing and reserved instances
- Won 2 enterprise deals through technical presales proposals
Technical Leader

Sharetea VietnamJul/2018 to Apr/2022
Key Responsibilities
- Led an IT team of 5 and drove technology roadmap for rapid expansion
- Built and maintained wired/wireless network technologies that ran internal operations, collected data, launched digital products, and achieved business goals.
- Provided training and technical assistance to users with varying levels of IT knowledge.
Key Achievements
- Successfully migrated the company’s POS system for 20 outlets , resulting in improved reliability and a 23% reduction in downtime.
- Reduced system downtime by 40% through proactive monitoring
- Implemented centralised helpdesk, cutting resolution time by half
Technical Specialist

Dcorp R-KeeperAug/2015 to Jun/2018
Key Responsibilities
- Deployed and supported enterprise POS systems for F&B clients
- Built API integrations between R-Keeper and third-party platforms
- Delivered technical training and on-site support to enterprise customers
Key Achievements
- Successfully onboarded 15+ enterprise clients with zero critical incidents
- Built API connectors that reduced manual data entry by 60%
- Recognised as top technical support performer two years running

Certifications & Education

AWS Certified Solutions Architect (SAA-C03)

Amazon Web Services

Project Management Professional (PMP®)

Project Management Institute

Electronics and Telecommunications Engineer

Posts and Telecommunications Institute of Technology, Hanoi, Vietnam

Skills

Project Management AWS Solution Architecture PMP® Cloud Migration ERP Implementation POS Systems API Integration CRM Platforms Cybersecurity Agile / Scrum Cost Optimisation